F.A.Q.

General Questions

  1. My trial just ended and I want to buy The Clockwork Man. What do I do?
  2. I would like to contact you and ask you a question/send you my feedback about The Clockwork Man. How do I go about doing that?

Hardware Fingerprint & Game Activation

  1. My serial number doesn't work. What do I do?
  2. I'm trying to activate The Clockwork Man but it doesn't go through. What's going on?
  3. What is my Hardware Fingerprint and where do I find it?

Technical Support

  1. I would like to request Technical Support on The Clockwork Man. Who should I contact?

My trial just ended and I want to buy The Clockwork Man. What do I do?

Getting a license for The Clockwork Man is very easy and safe. Remember to note your Hardware Fingerprint before filling in the Order Form as you are going to need it later.

Please find out more on our purchasing section.

My serial number doesn't work. What do I do?

This is can be due to either:

  • An invalid serial number generated from our system because of an erroneous Hardware Fingerprint provided by you when purchasing the game. In this case you will have to contact us, provide us with the correct Hardware Fingerprint and we will send you a new serial number which will work as expected.
  • A mistyped e-mail/serial number combination. Please copy and paste the serial number exactly as it was given to you.

I'm trying to activate The Clockwork Man but it doesn't go through. What's going on?

If when trying to activate the game you get the following message "The name/key you entered does not appear to be valid. Please try again." you should check for:

  • An invalid serial number generated from our system because of an erroneous Hardware Fingerprint provided by you when purchasing the game. In this case you will have to contact us, provide us with the correct Hardware Fingerprint and we will send you a new serial number which will work as expected.
  • A mistyped e-mail/serial number combination. Please copy and paste the serial number exactly as it was given to you.

What is my Hardware Fingerprint and where do I find it?

The Hardware Fingerprint is a unique 9-character code that corresponds to your computer only. It looks like the sample in the following image and it is very easy to locate.

What your Hardware Fingerprint looks like

In order to find the Hardware Fingerprint of your system:

  1. Run the game
  2. Copy the Hardware Fingerprint you see at the bottom of the window and use it either:

I would like to contact you and ask you a question/send you my feedback about The Clockwork Man. How do I go about doing that?

There are many way to contact us. The quickest one is to use our Contact Form on this site. If you would like to send a testimonial about The Clockwork Man, please write us at feedback@totaleclipsegames.com.

I would like to request Technical Support on The Clockwork Man. Who should I contact?

There are many way to contact us. The quickest one is to use our Technical Support Form on this site. If you prefer to send an e-mail instead, please write us at support@theclockworkman.com.

Available in 10 languages!

Downloads

Customer testimonial

You people have been great, thank you ever so much for your assistance. Have a good one.

Terri from FL, USA.

Random screenshot

Miranda's Lab - Beautiful hand-drawn art and challenging hidden object gameplay

Random hidden object

Crystal Glass

All of our hidden objects in the game have been meticulously hand-painted to ensure a unique experience for you!

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